How to make Payment for the 360IMG service?
Payments are made via PayPal accepting all major credit cards. Monthly service charges will be billed to your credit card automatically on a monthly basis.Back to top
What is the Digpro 360 Turntable "Free-to-use" plan about?
Silver, Gold and Diamond users gets an option to rent a set of Digpro 360 Turntable System (ET-270) at no costs. These service plans with Digpro 360 Turntable System will require user to pay a deposit of US$190/unit. The deposit is refundable once the Digpro 360 Turntable System is returned to Hong Kong in fully operational conditions without visible damages.Back to top
Delivery cost of Digpro 360 Turntable System?
Delivery will be at 360IMG member’s cost. Relevant delivery costs will be included upon confirmation of such service plan and will ship out within 3 working days from Hong Kong by courier.Back to top
How to upgrade my plan?
Members are welcome to upgrade theirs service plan at any time. Please login at the 360IMG member’s console and click the upgrade button fir further process. The remaining balance of the previous plan will be brought forward to their new plans on pro rata basis.Back to top
Warranty of Digpro 360 Turntable?
360IMG will provide a comprehensive product warranty and services including parts and labor within the service plan period. For maintenance, please courier the full packing with the original case to Hong Kong. Freight will be at 360IMG member’s costs.Back to top
Product assurance – Digpro 360 Turntable System?
360IMG will be responsible for the courier cost to Hong Kong and return back to 360IMG members for the defective or damage devices reported within 3 days of receiving products from 360IMG.Back to top
How to Return the Digpro 360 Turntable?
Please inform us in advance before taking action and we will advise delivery address to be couriered.Back to top
Can I download the HTML file and host on other place?
Sure and you may download the whole 360 image folder to use on other platforms freely.Back to top
Can 360IMG host both still picture and 360 Images?
360IMG produces 360 images that are compatible on all major browsers and system in HTML, Giff and AVI.Back to top
Where are my images hosted?
To guarantee stability and consistency to our 360IMG members, your images are hosted on the Amazons cloud server with the best service backup in security and technology. Your images are instantly uploaded to the cloud server in different locations, guarantee your clients are viewing your images always at the top speed for a nice and smoothly 360 image.Back to top
Do I have to pay extra if usage over my plan’s limit?
360IMG will start informing members once usage has reached 70%. If members chose not to upgrade their plan, once usage has reached its limit, 360IMG will transform the 360 images into a still picture only until the next circle begins. Other functions within the 360IMG platform are still available.Back to top
What will happen if I forgot the payment?
A reminder will be issued by email and we will of course do our very best to assist you as we understand every clients are very important to us.Back to top
How to terminate the service?
360 users may terminate its service anytime but the remaining balance of the paid service will not be reimbursed.Back to top
Term Contract Service Plan
Members requires to pay the total amount of the contract sum with deposit at once upon confirmation. 360IMG account will activate immediately after payment is made successfully. After completion of Term Contract plan, members are welcome to join other plans available at a monthly payment basis.Back to top